Custom & Special Orders:

Since custom-made and special orders are specially ordered for particular projects based on non-standard dimensions in many cases, cancellations are not accepted and refunds might apply depending on the items ordered.

Due to our high volume of orders, Our cut-off time to ship on the same day is 2:00 PM, orders placed before this time will be shipped the same business day, and orders placed after this time will be shipped within 24 hours for the US, International shipping may vary depending on the destination country.

Some Spare Parts and printheads not in stock will be preordered as special orders. If the order falls in this status other lead times may apply, if that’s the case we will inform you if parts are not in stock along with estimated lead times. Once the customer agrees to the new lead times the order falls into special ordered items and therefore cannot be canceled or refunded. in case of discontinued parts or other special cases, a refund will be issued within 30 days and a restocking fee will apply depending on the item involved.

Printheads:

Due to all the factors involved during the installation process of any Printhead, the warranty and returns are subject to RMA approval from Our Technical Support Department of the failure and if it is considered a manufacturing defect, the printhead will be replaced. We will provide an RMA form (Or an email reporting the issue will also be valid) upon request and in order to validate the warranty it should be received within 30 days after the date in which the item was delivered, this process would take up to 30 days to be processed.

Spare parts: Spare parts returns are allowed worldwide, for spare parts that are returned in new condition and in their original packaging will be replaced or refunded.