We are committed to give our customers the fastest service as possible as we understand how difficult is to have a machine down and we guarantee the fastest delivery in the market based on our permanent and constantly increasing stock of all major parts for your printer.
Custom & Special Orders: Since custom made and special orders are specially ordered for particular projects based on non-standard dimensions in many cases, cancellations are not accepted and refund might apply depending on the items ordered.
Due to our high volume of orders every day our cut off time to ship the same day is 2:00 PM, orders placed before this time will be shipped same business day and orders placed after this time will be shipped within 24 hours for the US, International shipping may vary depending on the destination country.
Some Spare Parts not in stock will be preordered and other lead times may apply, if that’s the case we will inform if parts are not in stock and lead time as well.
Printheads: Due to all the factors involved during the installation process of any Printhead, the warranty and returns are subject RMA approval from the manufacturer who will evaluate the cause of the failure and if it is considered a manufacturing defect, the printhead will be replaced. We will provide an RMA form upon request and in order to validate the warranty it should be received within 30 days after the date in which the item was delivered, this process would take up to 30 days to be processed.
Spare parts: Spare parts returns are allowed worldwide, for spare parts that are returned in new condition and in its original packaging will be replaced or refunded depending on the manufacturers’ policy.