We are committed to giving our customers the fastest service possible as we understand how difficult is to have a machine down and we guarantee the fastest delivery in the market based on our permanent and constantly increasing stock of all major parts for your printer.
All Returns must be submitted online by signing in to your account and under the order details click request RMA, We will review it and proceed with your request accordingly.
We’ll accept return requests for items that are unopened, or unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition, it was received.
We do not accept returns for specially ordered items or opened items
If you wish to return your item, we must receive your request within 48 hrs of the date you received your item. To submit your RMA or Claim, go to My Account>Orders. Look for the order you wish to report and click on request refund or exchange and follow the prompts.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, payment will be refunded to your original method of payment within 3-5 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process.
After you’ve submitted a return request, we will send you a confirmation by email with a shipping label. Please print it out and affix to your package.
You are responsible for paying for the return shipping costs unless it is a shipping error, in all other cases, We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee any damages that happen to your shipment during transit as we don’t have control over the third-party shipping carrier.
Custom & Special Orders: Since custom-made and special orders are specially ordered for particular projects based on non-standard dimensions in many cases, cancellations are not accepted and refunds might apply depending on the items ordered.
Due to our high volume of orders, every day our cut off time to ship on the same day is 3:00 PM, orders placed before this time will be shipped the same business day, and orders placed after this time will be shipped within 24 hours for the US, International shipping may vary depending on the destination country.
Some Spare Parts and printheads not in stock will be preordered as special orders. If the order falls in this status other lead times may apply, if that’s the case we will inform you if parts are not in stock along with estimated lead times. Once the customer agrees to the new lead times the order falls into special ordered items and therefore cannot be canceled or refunded. in case of discontinued parts or other special cases, a refund will be issued within 30 days.
Printheads: Due to all the factors involved during the installation process of any Printhead, the warranty and returns are subject to RMA approval from Our Technical Support Department of the failure and if it is considered a manufacturing defect, the printhead will be replaced. We will provide an RMA form (Or an email reporting the issue will also be valid) upon request and in order to validate the warranty it should be received within 30 days after the date in which the item was delivered, this process would take up to 30 days to be processed.
Spare parts: Spare parts returns are allowed worldwide, for spare parts that are returned in new condition and in their original packaging will be replaced or refunded.